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C Percy Designs


Store Policies

WELCOME TO C PERCY DESIGNS


**All items are made in a Smoke and Animal free environment**


PAYMENT


If you haven't bought on Craftumi before, please go to the Help menu and view the buying (http://www.craftumi.com.au/helpbuying.asp) information provided there .

Payment is to be received within 3 days for paypal and 7 days for other methods, which have longer clearance times. If these time frames are not possible for some reason, please contact me. I am flexible so long as I know what is happening!

INTERNATIONAL CUSTOMERS:
PayPal is the only method of payment.


SHIPPING/POSTAGE


Please contact me before purchasing an item if you would like postage insurance. Shipping is otherwise regular.


If I overcharge postage, I refund through PayPal.


State if you would prefer "safe postal drop" for parcels (a free service provided by Australia Post on request - the item will be returned to the post office for you to collect, if no one is home at the time of attempted delivery).


Please note that because I do not live in a major city there is usually a 2-3 business day lag between postage and delivery.


I can offer express post on items but please note additional charges apply.  If you would like to use Express Post please contact me first so I can send you a revised invoice with correct postal charges.


PACKAGING


So I can just charge you only the amount it costs to post your order and to help the environment I, where possible, use recycled packaging, so please excuse the use of re-used packing paper, clean cereal boxes and bubble wrap as it may look a little shabby but it still does the job.

International customers are responsible for customs and duty fees.

RETURNS


I am particular and have taken great care to produce excellent quality items and accurate listings. Please check the dimentions noted in the listing to ensure you choose the correct size.

I like customers to be very happy with their purchase. If you are not satisfied in some way, please contact me and I will endevour to put things right. A refund will be considered once an item has been returned to me (in unused condition) within 14 days for Australians and within 21 days for international returns. A refund for postage will not be provided. Please note I will not refund an item if there is a change of mind or given measurements are not checked.


CUSTOM ORDERS


Custom orders are welcome. Before I commence a request for new customers, I require payment in full. I will email photos of the finished item/s for your approval.

Please note: Custom orders may cost more than items all ready made up in my shop.