Becoming a craftumi seller

Who can sell on craftumi?

Anyone including businesses and artisans are all welcome to sell their Art or Craft supplies on Craftumi.

A seller may be a fellow artisan who has some excess supplies left over or they may be an existing craft supplier who wants to sell online.

Sellers on Craftumi however must reside in Australia. Supplies that are listed for sale on Craftumi are not necessarily Australian made nor handmade.

Can I sell my creations or vintage items on craftumi?
craftumi is for buying and selling supplies used to make your creations (art & craft) hence you can not sell your creations or Vintage items on craftumi.

Can I sell handmade supplies on craftumi?
Yes, you may sell handmade supplies like screen printed fabric, cover buttons and so on. You'll find a place for your items under the present categories.

Do I send my items to craftumi to be apart of the online shop?
craftumi is not a conventional e-commerce website, instead craftumi provides affordable online advertising space for you to sell your goods to your customers. craftumi works similarly to an online classifieds. We provide the medium for buyers and sellers to find each other but we do not handle shipping, warranty or payment for items listed on craftumi.

How do I become a craftumi seller?
Simply register via the Register tab in the navigation bar. Please see the registration page for more information. craftumi recommends that your username is your shop (store) name as your username will appear on your listings.

Is there any other seller guidelines that I need to be aware of before registering?
Please see our Terms & Conditions page for your requirements as a craftumi seller.

Fees & Billing

How much does selling on craftumi cost?
craftumi charges a flat fee of 35c per listing. If your item is sold you'll be charge 4.5% on the sale price (we don't charge commission on postage).

Do I get charged for quantities?
Yes, when you list an item with a quantity of 2 or more you will be charged for each quantity when you list your item.
ie. If I list one badge, it costs 35 cents.
If I have three of the same badge and put them all in the same item listing, it costs $1.05 (3 x 0.35c = $1.05)

Is there any additional features that may incur a fee?
When creating your listing there are additional features available that incur extra costs.
• To have your listing randomly feature on the homepage for the duration of your listing (or until sold) is an additional cost of $3.00
• To include extra images above the free limit of 3 images will cost 20c per additional image (up to 6 images)

When do I get charged for my item listing fees?
You'll be charged your listing fee (35c plus + extra images) when you upload your product whereas the sales commission (4.5%) will be charged when the item is sold.

How long does my listing last?
Listing lasts for 4 months from the date of listing or until sold.

When & how am I invoiced?
craftumi invoices sellers on the 1st of the month via your nominated billing email address. craftumi is registered for GST.

How can I pay for my invoice?
You'll have 7 days to pay for your invoice and your invoice can be paid via credit card or paypal. Failure to pay your fees will result in your acount being terminated.

I do not have a credit card is there another way of paying my invoices?
craftumi accepts direct debit for invoice payments. Please email sales[at]craftumi.com.au and we will provide you with our bank details, upon receipt of funds, we will credit your craftumi account accordingly.

Is there an option to view my invoice at any time.?
Your fees invoice is viewable at any time via your account. We also itemised all your craftumi fees activity
To view your invoice click on myaccount in the top navigation bar, look under account then click billing details. On the right hand side there will be a view invoice button.

Creating a Store front

Do I need to create a shop (store front) to list items?
A shop is optional feature on craftumi. We recommend that all sellers create a store front before listing your first item. If you don't have a shop then you won't appear on the stores page.

Does it cost to have a store front?
No, it's free to have a shop/store front.

What are the benefits of having a store front (shop)?
• All your listings are grouped in one area and appear in categories.
• You can upload a image banner that will appear at the top of your store.
• Profile page so you can tell us all about your shop
• Policies page for your Payment, Shipping, Returns & Exchanges
• Feedback page
• Direct url to your store www.craftumi.com.au/username
• Your store will appear on the stores page http://www.craftumi.com.au/stores.asp

How do I create a store front (shop)?
Go to My Account > click Storefront (under account)
Enter your store name
Short description (This will appear on the stores page)
Add your Store Policies (Payment, Shipping, Returns & Exchanges)
Upload your banner
Upload your logo - (this will appear on the stores page)

Go to My Account > click Profile (under account)
Add your about information (This will appear in your store and can also be viewed via the listing page)

Should my username when I register be the same of my store?
craftumi recommends that your username is the same as your store name or a shortened version. Your username appears on all your listing. For more information on registering (changing my username etc) please see the registration help section.

What is the recommended banner size?
The banner width can't be longer than 950px, height is up to you. Anywhere between 700-950 wide and 150 -200px high @ 72dpi. Please make sure your image size is no larger than 1 meg.

What is the recommended size of my logo?
recommended size: 150px x 150px @ 72dpi

If I don't have a shop (store front) can I still list items and where/how will they appear?
Yes, you can still list items and they will appear in your chosen categories. When the buyer clicks on "View seller's other items" in one of your listings your listing will appear on one page.

I have created a store front but it doesn't appear on the stores page?
Your store will only appear on the stores page if you have active listings.

Store front features

I'm going on holidays can I put my store/listings on hold?
Yes we have a vacation/holiday mode to let buyers know you're on vacation and temporarily hide your listings from general searches. This can be used when you go on holidays or when you attend weekend markets. To activate your vacation/holiday mode follow the below steps

Log in to your account > My Account
Click Storefront > Click Vacation Mode option
Add a Vacation Message > Next > Confirm

To deactivated the Vacation Mode simply log in when you are back and unclick the Vacation Mode option.

Is there web stats for my storefront?
You can use Google Analytics to track visitor to your store.
Simply register with Google Analytics http://www.google.com/analytics, add your craftumi shop url (www.craftumi.com.au/username) and generate your unique tracking code. Copy this code and follow the below instructions

Log in to your account > My Account
Click Storefront > Paste your unique tracking code
Click Next > Click Confirm

Help with images

How many images can I upload per product?
You are allowed up to 6 images per listing.

Do I get charge for my images?
To include extra images above the free limit of 3 images will cost 20c per additional image (up to 6 images)

Do you recommend an upload size for my images?
For fast uploading craftumi recommends that your images are no larger than 1-2 meg in size.

What photo files do you accept on craftumi?
Jpeg for photos and gifs for banner & logos that are vector based

Does craftumi re-size my images?
The full size image is set to a maximum of 700px. If your images are larger than 700px (largest side), your image will be resized to 700px (largest size), if the largest length is less than 700px your full size image will appear in the uploaded size.

What size & dimensions are the thumbnails?
The thumbnails are 150 x 150 pixels.

Does craftumi crop my images for the thumbnails?
Yes, all thumbnails will be cropped square.

Payment & listing preferences

How can I be paid for my items?
The buyer directly pays the seller. You have three options for payment.
• Paypal - Overseas only & Australian buyers (PayPal is recommended)
• Direct debit - Aus to Aus customers only
• Other (please include more details in Payment Instructions) -  Aus to Aus customers only

Do you have some sample text of what I could add to the payment field when I'm offering direct debit or money order as a payment option?
Australian customers please contact seller on checkout if you would like to pay via direct debi or money order. Overseas buyers must pay via paypal.

Do you have a payment preference for my listings?
Yes, we do. This option will save your payment preferences so you don't have to re-enter them for every item. To save your payment preferences click 'My Account' then 'Item Preferences' under the listing section. Here you can enter your item location, paypal email address, shipping cost (leave this blank if your shipping cost varies from item to item), payment preference & tax percentage.

I have postage set up in paypal for my website will this affect my craftumi invoices?
Yes, because craftumi and paypal allow you both to set up postage you will have to tick the over-ride postage button. Please see below.
1. Login to paypal
2. click profile
3. click postage calculations (Selling Preferences)
4. scroll down and tick the box to allow transaction-based postage values to override

Listing an item
I have registered, activated my shop & added all the above information. How do I start selling?
Once you have read all the F&Q below and you don't have any more question, simply click the sell button (next to my account) in the top navigation bar.

What do I need for a listing?
• Category/subcategory for your item.
• Item location - The location the items will be shipped from.
• Item title
• Price
• Payment method (see the payment details above)
• Payment instructions - any additional info that you would like to provide to the buyer (see the payment details above)
• Shipping cost
• Quantity
• Detailed description - Any information about the item(s) for sale.
• At least one image (see the image help section above)

Are there any optional features for my listing?
• Hit Counter (this displays how many times your item has been listed)
• Home Page Featured - you listing will be randmonly featured on the home. This cost $3.00 for the duration of your listing (4 months or until sold). Please note: this option has not been activated yet and won't come available until March 09)
• PayPal Email - Supply your PayPal email address and a link will be created for the winning bidder(s) to make a payment.
• Auto Relist - Allows you the option of having your items automatically relist if they go unsold (a multiple item listing that has had at least one sale will not be auto relisted)

How do I edit an active item?
In your My Account select the Active link under listing status.
Select the Edit Listing button for the item you wish to edit.
You can make changes to your listing on this page.
If you want to change your images select the Edit Images button at the top of the page.
When you are happy with your changes select Save Changes at the bottom of the page.
You will then see a preview of you altered listing. if you are happy with it select the Post Changes button at the bottom of the page.
If you are not happy select the Back button at the bottom of the page and adjust your listing again.

Is there a way I can list a selling a similar item to save listing time?
Yes we have a list a similar item option. Simply login , view your detailed listing.
Go to My Account > Items > Active, here you will see a list of your active items - click on the name of your item and your detailed listing will appear. At the top of your listing click the "create similar listing" link. Go through the steps of listing (all the fields will have your active listing info) and change any information that may need to be changed. Click save and then review and post item.

I don't want to activate my listing straight away is there a way I can create a listing template?
To create a template login to My Account > Items > Templates.
Add the categories & subcategories of the item, location, price, title and all the other information for your template. This is the same process as adding an item above. Once you are happy with all your info > click the create template.
Your template now appears in your Template page. To make this item live click the 'activate listing' button and add the final options and click confirm.

Can I activate this template more than once?
Yes, just click the activate listing as many times as you would like.

Is there any way I can copy a template and change details like title, description & images?
Yes, simply open the templates in my account, your list of templates will appear. Click the checkbox of the template you wish to copy, select "Copy Template(s)" at the bottom of the page.Find the new template in your list of available templates and select the "Edit Template" button for this new template.

Make all the relevant changes to this template at the bottom of the page select the "Save Changes" button. At this stage a preview of your template is displayed at the bottom of this page select the "Update Template" button and you will then be returned to the list of your templates.

Items sold & buyers payment

Do I get an email from craftumi notifying me of a sale?
Yes, you'll be sent an email confirming your sale to your nominated email address. Please make sure you have added sales[at]craftumi.com.au to your email safe list or addresses.

I don't seem to be getting my email notices for my sale?
Please check your junk mail for the notice and check that your email address is correct. If you're still have issues please email craftumi support[at]craftumi.com.au

How long does the buyer have to pay for the item?
We ask that all buyers pay within 7 days of purchasing the item.

Will the buyer pay straight away?
If the buyer is paying with paypal they will more than likely pay straight away. If the buyer would like to pay via direct debit (for Australian buyers only) then they will contact you for your details. If they don't within a few days then please send them a friendly reminder and send your direct debit details. This procedure would be the same for money orders.

What if the buyer doesn't pay within this timeframe?
If the buyer doesn't pay with 7 days and you have tried contacting the buyer with no success please report this item to craftumi and we will relist the item for free. You can email craftumi on sales[at]craftumi.com.au

How do I contact the buyer?
Go to Listing Status / Sold in your my account page and locate the buyer's username in the list of items you have sold. To contact the buyer click on the envelope icon to the right of their username. Enter your message and select Send.

How do I leave feedback for the buyer?
In my account select the Sold link under listing status.
Select the leave feedback button of the item.
You will be presented with a list of items you currently need to leave feedback for.
You can leave the same feedback for multiple items by selecting the checkbox of the relevant items you want to leave the same feedback for.
Rate the transaction as Positive, Negative or Neutral, provide your comment and select the "leave this feedback for selected Users" button.

I have shipped an item to the buyer how do I change the status of the listing to shipped?
Login to your account.
From the menu on the left hand side under invoices select Sales you will see a list of your sales
Next to each item there is a Mark Shipped button
Selecting this will mark the item as shipped.

A buyer paid for an item using direct debit, how do I mark this item as paid?
Login to your account. From the menu on the left hand side under invoices select Sales you will see a list of your sales. If that item does not appear in the list you will need to "generate an invoice" for it.
To do this, under Listing status select Sold
find the item in question and select create invoice.
Go back to invoices/sales

Your item will now apear in the list
Next to each item there is a Mark Paid button
Selecting this will mark the item as paid.